If you're having trouble loading or viewing the Fusion website on your browser, here are some possible causes and ways to resolve them.

Browser version

Your browser version may not be compatible with the operation of the Fusion website. We invite you to check the versions indicated on this page.

Browser cache

To ensure optimal operation, the Fusion website uses a certain amount of cached data. If you are not displaying the expected data correctly, you may need to clear your browser's cache.

Wireless connection

If you are using a wireless connection, make sure you are using the correct base station or that it allows you to access the web.

Internet service provider

Even if your modem and / or router are both turned on and do not indicate an error, there may be a problem with your Internet Service Provider (ISP). Contact your ISP for more information.

DNS server problem

Your Domain Name System (DNS) server supports the translation of web addresses (URLs) into IP addresses and is usually provided by your ISP.

If your DNS server is overloaded, you may not be able to view the Fusion website. For example, if http://74.125.53.99 or http://74.125.159.105 is working but http://www.google.com is not, you may have a DNS problem.

Contact your ISP for more information.

Security software blocks connection

Check if your Internet security software (including firewalls, antivirus programs, spyware programs, and more) is blocking connection to the Internet.

We invite you to check the settings of your firewall on your network or computer.

System clock is incorrect

Make sure the date, time, and time zone settings for your system are configured correctly. Fusion may have problems validating the security certificate if the date / time is incorrect on your computer.